إدارة جودة الخدمات السياحية والفندقية

The course is concerned with quality management, the concept and importance of quality, the various basics of quality, quality characteristics, how to control and quality control in tourism and hospitality establishments, and clarifying the ingredients for the success of the application of total quality in tourism and hotel establishments. It shows the indicators of quality measurement in the completion of tourism and hotel management operations. Practical methods for involving local people in quality control. Methods and control of technical operations in the Department of