Course Title: Essential Soft Skills in Healthcare Systems Course Code: CLS 117 Program: Clinical Laboratory Sciences Department: Clinical Laboratory Sciences College: Applied Medical Sciences Institution: Taibah University Version: V1 Last Revision Date: A. General information about the course: 1. Course Identification 1. Credit hours: ( 2 ) 2 T 2. Course type A. ? University ?College ? Department ?Track ?Others B. ? Required ?Elective 3. Level/year at which this course is offered: (1st Level / 1st year) 4. Course general Description: This course provides students with the personal and professional competencies required for success in healthcare environments. Instruction focuses on effective interpersonal skills, cultural awareness, collaborative problem-solving, diagnostic reasoning, quality improvement, and principles of management and team leadership. The course emphasizes real-world scenarios to build skills not only in delivering excellent work, but also demonstrating compassion, integrity, time management, accountability, and professional appearance and professionalism. 5. Pre-requirements for this course (if any): None 6. Co-requisites for this course (if any): None 7. Course Main Objective(s): 1- Demonstrate effective interpersonal communication skills for engaging with patients, families, and interprofessional team members. 2- Apply cultural awareness and sensitivity to communicate appropriately with diverse populations. 3- Utilize collaborative problem-solving to develop partnerships and implement solutions. 4- Exhibit leadership abilities needed to manage teams, implement technology, and direct laboratory operations. 5- Employ ethical principles and professionalism when communicating, decision-making, and leadership. 2. Teaching mode (mark all that apply) No Mode of Instruction Contact Hours Percentage 1 Traditional classroom 30 100% 2 E-learning 3 Hybrid • Traditional classroom • E-learning 4 Distance learning 3. Contact Hours(based on the academic semester) No Activity Contact Hours 16. Lectures 30 17. Laboratory/Studio 18. Field 19. Tutorial 20. Others (specify) Total 30 B. Course Learning Outcomes (CLOs), Teaching Strategies and Assessment Methods Co de Course Learning Outcomes Code Prog Teaching Strategies Assessment Methods 1.0 Knowledge and understanding 1.1 Demonstrate proficiency in communication, leadership, and management techniques to facilitate information exchange, patient care, collaboration, prioritization, time management, analysis of team dynamics, and negotiation of solutions to achieve team goals. K3 • Interactive Lectures (intended to provide a solid foundation of knowledge on each topic while also stimulating students' curiosity for additional reading and exploration). • Group Discussion (Faculty will encourage questions, discussion, and critical thinking during each lecture) • Continuous Assessment • Written exam 2.0 Skills 2.1 Apply effective interpersonal communication techniques, active listening, and cultural sensitivity in interactions. S1 • Case studies (will allow students to analyze lab result and provide accurate interpretation) • Group Discussion • Presentations Co de Course Learning Outcomes Code Prog Teaching Strategies Assessment Methods 2.2 Utilize critical thinking skills to evaluate clinical evidence, optimize laboratory test utilization, and support diagnostic decision-making. S3 • Oral Presentations: (Students will be required to orally discuss their research findings and essays) 2.3 Demonstrate leadership abilities needed to implement quality initiatives, manage team conflict, motivate others, and facilitate change. S4 3.0 Values, autonomy, and responsibility 3.1 Demonstrate professional accountability through truthful, transparent communication and evidence-based decision-making. V1 1. Debate and Discussion: Use case studies to present a real laboratory challenge, and then guide students to analyze and resolve these challenges through structured decisionmaking frameworks. 2. Problem-Based Learning (PBL): Present students with incomplete or ambiguous scenarios that require investigation and decision-making, fostering autonomy in learning and problem-solving. • Research Paper Assessment rubric • Role-Playing in laboratory scenarios 3.2 Exhibit commitment to empowering others by listening effectively, encouraging questioning, and fostering autonomy. V3 C. Course Content No List of Topics Contact Hours 3. Professional Standards & Regulations in Saudi Arabia 2 4. Self-awareness and Core Values 2 3. Communication Skills 2 4. Emotional Intelligence & Conflict Resolution 2 5. Professionalism, Prioritization, and Time Management 2 6. Team Dynamics, Conflict Resolution and Negotiation Skills 2 7. Leadership vs. Management in Healthcare 2 8. Critical Thinking & Clinical Decision-Making 2 9. Digital Competence in Healthcare 2 10. Human Resources & Competency Management 2 11. Social Responsibility & Community Engagement 2 12. Project Management in Healthcare 2 13. Entrepreneurship & Privatization 2 14. Health Economics & Insurance 2 15. The Future of the Saudi Healthcare System 2 Total 30 D. Students Assessment Activities No Assessment Activities * Assessment timing (in week no) Percentage of Total Assessment Score 10. Assignment submission Week 10 10 % 11. Midterm examination (written) Week 7-8 20 % 3. Continuous Assessment (Quizzes, Case studies, Presentations, Discussion, Journal club, etc.) Continuous 30 % 4. Final written examination Week 15 40% *Assessment Activities (i.e., Written test, oral test, oral presentation, group project, essay, etc.). E. Learning Resources and Facilities 1. References and Learning Resources Essential References • Kossen, C., E.F. Kiernan, and J.E. Lawrence, Communicating for Success (Pearson Original Edition). 2020: Pearson Education Australia • Business Communication & Soft skills. Dr. Babasaheb Ambedkar Open University. Knowledge Management and Research Organization. 2022 Edition. Supportive References - Watnick, S., & Sacks, L. (2012). Critical thinking handbook for clinical laboratory science students. Pearson. - Thompson, R. (2018). Leadership handbook for clinical laboratory science. CRC Press. Electronic Materials • Saudi Arabia's Vision 2030 - Healthcare Sector (http://www.vision2030.gov.sa/en/vision-2030/overview/) • The Saudi Ministry of Health - Policies and Protocols (https://www.moh.gov.sa/en/Ministry/MediaCenter/Publications /Pages/default.aspx) Other Learning Materials NA 2. Required Facilities and equipment Items Resources facilities (Classrooms, laboratories, exhibition rooms, simulation rooms, etc.) Classrooms Technology equipment (projector, smart board, software) Data Show, Smart Board, Computers Other equipment (depending on the nature of the specialty) F. Assessment of Course Quality Assessment Areas/Issues Assessor Assessment Methods Effectiveness of teaching Instructor ü Direct Method (Rubrics) ü Indirect Method (Questionnaire on the course by the end of the semester) Effectiveness of Students' assessment Head of the department Student achievement is verified by the head of the department. Quality of Learning resources Instructor Student ü Course Report. ü Course Evaluation Survey (CES) Achievement of Course Learning Outcomes Instructor Students ü Direct Method (Rubrics) ü Indirect Method (Questionnaire on the course by the end of the semester) ü Course Evaluation Survey (CES) Effectiveness of Assessment Results Instructor ü Course Report ü Grade Report Analysis ü Course Evaluation Survey (Indirect) Assessors(Students, Faculty, Program Leaders, Peer Reviewer, Others (specify) Assessment Methods(Direct, Indirect)