Service Level Agreement for Electronic Services 

Taibah University 

1. Introduction 

This Service Level Agreement (SLA) outlines the expected service standards for electronic services provided through Taibah University’s digital platforms, aiming to enhance transparency and improve user experience. 

2. Scope 

This agreement applies to electronic services provided by Taibah University in accordance with each service’s nature and approved procedures. 

Internal services are managed in line with the University’s organizational processes. 

3. Electronic Service Levels 

 

Service Availability Time

Service Execution Time

Electronic Service Name 

24/7

According to the officially approved and announced admission timeline for each admission cycle. 

Bachelor Student Admission 

24/7

According to the officially approved and announced admission timeline for each admission cycle. 

Post-Graduate Student Admission

24/7

According to the officially approved and announced admission timeline for each admission cycle. 

Non-Saudis Scholarship Admission 

24/7

                                                                                                                                   Immediate 

Graduate Student Data Inquiry

24/7

                                                                                                                                   Immediate 

Document Verification Service 

In Accordance with the approved operating hours  

                                                                                                                                  Immediate

Email and Network Password Reset Service 

24/7

                                                                                                                                  Immediate

Print Admission Confirmation for New Students 

In Accordance with the approved operating hours

                                                                                                                                  Immediate

Wi-Fi service in university buildings 

24/7

                                                                                                                                  Immediate

Employee Certificate Request Service

4. Support and Communication 

Technical support and service-related inquiries are provided through the official support channels published on Taibah University’s platforms and website. 

5. Disclaimer 

The University shall not be held responsible for delays or service unavailability resulting from incorrect data entry, incomplete requirements, or factors beyond its control. 

6. Agreement Duration  

This agreement is effective from its date of publication and shall be reviewed periodically to ensure alignment with operational requirements and regulatory updates, with amendments made as necessary.  

 

7. Review and Updates 

Taibah University reserves the right to review or update this agreement as necessary. Any updates will be published through the University’s official website.